Refund Policy

Event Fees

1. General Policy We are committed to providing a seamless and enjoyable experience for our event and program attendees. However, we have a strict refund policy in place for program and private event cancellations.

2. Program Refunds Program fees are non-refundable if the cancellation occurs less than 24 hours before the scheduled program. This policy is in place due to the preparation and resources allocated for each event.

3. Program Cancellation Procedure If you need to cancel your participation, please notify us as soon as possible. Cancellations made more than 24 hours before the event will be eligible for a full refund or in some cases a transfer to a future program of equal cost.

4. Private Event Cancellations Cancellations must be made at least two weeks (14) calendar days in advance from room rental date to receive full refund amount, minus processing fees. Refunds will not be made for room rental cancellations made less than fourteen (14) calendar days in advance from room rental date and will be considered as a donation to the Museum. Full facility rentals cancellations must be made at least thirty (30) calendar days in advance from rental date to receive full refund amount, minus processing fees. Refunds will not be made for full facility rental cancellations made less than thirty (30) calendar days in advance from rental date and will be considered a donation to the Museum. All cancellations must be made in writing with dated signatures from the Client and Museum to receive a refund within the time allotted.

5. Exceptions In exceptional circumstances, such as medical emergencies or unforeseen events we may consider refund requests or rescheduling for a private rental on a case-by-case basis. Please contact us immediately if such a situation arises.

6. Museum Store Policy If you are not completely satisfied with your store purchase, you may return the merchandise for a replacement, exchange, or full refund within 7 days of purchase with Museum Store receipt. Items must be unused/unworn and with original tags.

   Some exclusions apply: 

   • Sale Items: All sales of markdown goods are final and cannot be returned.

   • Jewelry: All jewelry is final sale. The museum will not replace any lost or damaged jewelry after purchase.

   • Books: To qualify for a return, all books must be in undamaged condition.

   • Perishable Items: All perishable items are final sale and cannot be returned. This includes candles and bath items.

   Museum members enjoy a discount of 10% - 20% on all purchases made at the Museum Store

   • Individual and Dual members receive a 10% discount.

   • Family memberships and above benefit from a 20% discount.

   Please note that during store sale events additional discounts cannot be combined. The highest applicable discount will be applied to your purchase.

7. Contact Us For any questions or concerns regarding this refund policy, or to request a refund, please contact us at admin@pgmuseum.org.

By registering for our programs and/or events, you agree to this refund policy.